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Merchant Support


IMA SE is dedicated to our customers and we know your success is our success. We ensure you are getting the most out of our programs by providing you clear explanations and quickly solving any problems.  As well, we proactively introduce you to new products, services, and industry trends to help your business continue to grow.


  • Customer Service is available 24 hours a day, 7 days a week by calling 888-411-4462.


  • Online Reporting to access transaction, batch, and authorizations details as needed.


  • Local representation for personalized training and continuing education customized to clients business needs.


  • Dedicated PCI Team to assist in completing terminal/software compliance questionnaires to meet the security standards for protecting data.


  • One-Stop-Shop for POS equipment and supplies.  We work with you to help identify the best options that are suited for our growing business clients.


  • Fraud Prevention Tools.  We provide the tools necessary to assist in preventing fraud, through online reporting tools and general day to day procedures.


  • Chargeback Prevention Tools.  We provide you with the guidelines and best practices for preventing customer disputes.


  • Interchange Analysis.  We help educate you on the cost effective ways to accept transactions by ensuring all information is passed to Visa and MasterCard in order to qualify at the best rate in current program.



Industry Resource Links

We diligently provide our Clients and Partners with upcoming changes in the industry, Visa and MasterCard Interchange Costs, new products, equipment mandates, and PCI updates. These informational links are an example:


Visa Interchange      MasterCard Interchange



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